At excabuilders, we take pride in the quality and durability of our equipment. We know that purchasing heavy machinery is a significant investment, and we want you to feel confident about your purchase. To give you peace of mind, we offer comprehensive warranty coverage to keep your equipment protected for years.

1. Product Warranty: 5 Years of Protection

Every machine purchased from excabuilders includes a 5-year warranty covering defects in materials or workmanship under normal use.

• What’s Covered:
  • All key components, including the engine, hydraulics, and structural frame.
• What’s Not Covered:
  • Damage caused by misuse, unauthorized modifications, or improper maintenance.
  • Normal wear and tear (e.g., tires, belts, filters).

2. Parts Warranty: 2 Years of Protection

In addition to the 5-year product warranty, we provide a 2-year warranty on all parts critical to your machine’s operation.

• What’s Covered:
  • All internal and external parts essential to safe operation.
• What’s Not Covered:
  • Parts damaged by improper installation, unauthorized repairs, or external factors.

3. Warranty Claims: Simple and Hassle-Free

1. Contact Us: Email us at contact@excabuilders.com or use our live chat with your order number, product info, and a brief description of the issue.
2. Review and Approval: Our team will review your claim and may request photos or additional details.
3. Repair or Replacement: Upon approval, we’ll arrange repair or replacement of the faulty part or product and guide you through the process.

4. Customer Responsibility

To keep your warranty valid, please follow the manufacturer’s maintenance schedule and safety guidelines. Regular servicing, proper usage, and safe operation are essential to the longevity of your equipment.

5. Warranty Exclusions

• Damage caused by accidents, natural disasters, or other external factors.
• Unauthorized repairs, modifications, or the use of non-approved parts.
• Normal wear and consumables (filters, belts, tires, fluids).
• Cosmetic damage that does not affect functionality.

6. Extended Support and Assistance

Even after your warranty period ends, excabuilders is here to help. Our team can assist with troubleshooting, maintenance guidance, and access to replacement parts so your machines stay productive.