FAQ

Welcome to ExcaBuilders.com’s FAQ page.
We’ve compiled answers to our most commonly asked questions to help you shop and work with confidence. If you don’t see what you’re looking for, contact us at contact@excabuilders.com or use our live chat for immediate assistance.

1. What kind of equipment do you sell?

ExcaBuilders.com specializes in high-performance excavators, skid steers, track loaders, and a wide range of durable attachments. Whether you’re a contractor, builder, or homeowner, we provide reliable equipment built to handle even the toughest jobs.

2. Why are your prices so competitive?

ExcaBuilders.com is backed by Zentner Construction Inc, a well-established construction company with deep industry connections. By working directly with trusted manufacturers and suppliers, we cut out the middleman allowing us to offer top-quality machinery at highly competitive prices.

3. Is shipping really free?

Yes. All orders within the continental United States qualify for free shipping. There are no hidden charges or surprise fees what you see is what you pay.

4. How long does shipping take?

Most orders are processed within 3 to 5 business days. Transit time is typically 15 to 25 days, depending on your location and product availability. Once your order ships, you’ll receive a tracking number to monitor delivery progress.

5. Can I arrange for local pickup?

We do not currently offer direct warehouse pickup. However, we can arrange terminal delivery, allowing you to collect your order from a nearby freight terminal if that’s more convenient.

6. What payment methods do you accept?

We currently accept PayPal, which provides full buyer protection for every transaction. Additional payment options will be introduced soon.

7. What kind of warranty comes with your products?

All ExcaBuilders.com equipment includes a 5-year limited warranty and a 2-year parts warranty. We stand behind the quality and performance of every machine we sell.

8. How do I file a warranty claim?

To initiate a claim, email us at contact@excabuilders.com with your order number and a brief description of the issue. Our support team will guide you through the next steps.

9. What if I want to return a product?

We offer a 60-day return policy. If you receive a defective item or are not satisfied with your purchase, you may return it for a refund or replacement. Please refer to our Return Policy page for full details.

10. How fast do I get a refund?

Refunds are processed within 3 to 7 business days after we receive and inspect your returned item. The funds will be credited back to your original payment method.

11. Do you offer post-sale support?

Yes. We provide ongoing technical support, guidance, and access to replacement parts even after your warranty has expired. Our support continues well beyond the sale.

12. Can I track my order?

Yes. As soon as your order ships, a tracking number will be emailed to you. You can also request real-time updates through our live chat or support team.

13. Do you ship outside the USA?

Currently, we only ship within the United States, including Alaska, Hawaii, and U.S. territories. We are exploring international shipping options and plan to expand soon.

Still have questions?

We’re here to help.
📧 Email: contact@excabuilders.com
💬 Live Chat: Available at ExcaBuilders.com

Thank you for choosing ExcaBuilders where expert service meets dependable machinery.